For you are using cloud version, run the test by clicking: http:<your domain name>/test
The test will take 2-3 minutes and you will see the Quality Indexes as shown below. They should be ticked marked with Green colour.
If there are red crosses in the report, it will impact the quality of video capture. Send the test report to kPoint support using the ‘Send Report’ option and they will guide you with the next steps.
In case you need any help with this page, please contact kPoint support at firstname.lastname@example.org